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[Music]

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LAUREN: Hello and welcome to Stories of Openness, a limited series podcast created by the Open

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Education team at Deakin University Library.

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My name is Lauren Halcomb-Smith and I'm your host.

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I'm a lecturer of Open Education at Deakin and I want to find out about the impact that

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Open Educational Resources are having on learning and teaching at Deakin University.

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OER are free textbooks and other learning materials that anyone can use, adapt, and share,

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unlike traditional textbooks, which can be expensive and limited by copyright and licensing

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restrictions.

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In this series, I'm talking with Deakin academics as they share their stories of creating and

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using Open Resources.

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This podcast is part of a research project that uses podcasting as a research method, so

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this conversation is both a podcast and open research data.

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And I'm coming to you today from the beautiful traditional and unceded lands of the Wurundjeri

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people.

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I gratefully acknowledge them as the traditional custodians of these land, seas, and skies and

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recognise that this has been a place of learning, teaching, and rich conversation for millennia.

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Here with me today is the wonderful Dr. Sarah Steen, Senior Lecturer and Course Director

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at Deakin Business School, and author of Workplace Roleplay Scenarios.

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Sarah is a passionate and innovative educator with over 15 years experience across areas

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of human resource management, organisational behaviour, and management.

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Sarah's passion and innovation really come through so strongly in her open textbook.

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Workplace Roleplay Scenarios was published in 2023, and it's all about helping students

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navigate difficult conversations, negotiation, and mediation in the workplace.

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Welcome Sarah.

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SARAH: Thank you so much.

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Thank you for having me.

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Have you been looking forward to this conversation?

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LAUREN: Yes.

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Me too.

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I am so excited to hear about this OER, so let's get right into it.

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Can you tell me the story of how you came to create an OER?

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SARAH: I think to start with, I will say that I never intended to make one, right?

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I didn't even know what an OER was.

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I had no idea, I never heard the term before, I wasn't inspired by another OER.

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I was in 2020, which still has all the negative nightmares around it, of course, and I was

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given this new-ish unit called Workplace Conflict Resolution, and so as a unit chair, I was

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looking at the resources, and there wasn't really much there in terms of interactive workplace

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related scenarios that students could actually engage with.

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So there was a bit of a problem, there was a bit of a gap that I need to fill with respect

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to having more real-life scenarios for students.

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So I thought, okay, this is an opportunity for me to develop some new ones and to bring

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in some industry perspectives and to really ensure that the role plays they were doing in the

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class, because it was a skills-based unit, so they did need to have some semi-real life scenarios

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to work with, was actually going to be relevant for them.

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And so I knew that there was a niche that I could fill there, and so I started to think

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about some ideas in terms of what the role plays might look like.

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And then around 2021, I believe it was, was when the first grants came out for OERs,

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and so we just got an email, and I was like, I wonder what this list could be about.

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And so I did a bit of research on what OERs were, and just the principles and values behind

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it really resonated with me, and I thought, wow, this is something I can create.

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And when I initially started out, of course, it was designed for our wonderful Deakin students,

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but I knew that the benefits in terms of what it could potentially mean for other students

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outside Deakin could mean.

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That was a very exciting prospect to feel like that we could impact the learning experience

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of other students as well.

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LAUREN: Can you tell me a little more about the unit that you were teaching?

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SARAH: Yeah, sure.

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So the unit, as I said, it's a skills-based unit, so it covers areas around difficult conversations,

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negotiation, and mediation.

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And so students are engaged in it, it's a two-hour weekly seminar.

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So I take them through the theories, concepts, and ideas on a weekly basis, and then there is

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opportunity in the seminars to actually engage in practising some of those skills.

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So it's structured in a way that they spend seven weeks doing role plays.

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Part of that, of course, is ensuring that the environment that we set up in the first

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couple of weeks is creating that supportive environment for them to actually want to engage

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in role plays.

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Part of that, of course, and a huge big part of what the OER is about as well as how we actually

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design that, how do we support that learning?

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You know, what kind of resources do we provide them with?

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And so that looks like sometimes providing them with a bit of a script.

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But also, it was really, really important for me to ensure that there were reflective questions

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at the end of the role play, so it's not like they're just engaging in it and walk out the door.

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We do a lot of work to make sure that once they've had that engagement in the role play,

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that there's time to debrief in a group, you know, how do I think they went, where could

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they improve, but then also coming back into a seminar type environment to actually debrief

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as a group as well.

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And that's where we see a lot of the key learnings happening, you know, when they're actually able

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to say, look, I found it really tricky to navigate this part of the conversation.

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And you know, if we're in a classroom environment or online, I like to use the whiteboards, get

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them to think about, you know, what areas they can improve on.

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And so really the role plays as part of that OER is that really starting point to really

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help with those conversations in the classroom.

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LAUREN: Is it an undergraduate course?

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SARAH: Yes, sorry, it is undergraduate, yeah, it's across a couple of courses.

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It's in the Bachelor of Human Resource Psychology course and also in the Bachelor of

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Business.

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LAUREN: Okay.

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SARAH: So interestingly, we do get quite a few students engage in the unit who come from all different

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parts of the university.

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So it's not just always, you know, your business and commerce students.

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LAUREN: Yeah.

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Published in 2023.

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SARAH: Yes.

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LAUREN: So how many units are using the resource now?

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SARAH: So there's just my unit that's using it, so it's just embedded in the one unit, but it's

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the elective.

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But it is, it is, so it's compulsory for some students and then others, they pick it up

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as an elective.

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LAUREN: So, do you know how many students are coming through every year?

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SARAH: It does change a bit, of course, but usually our T2 intakes quite high, so we get about 300

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students usually.

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LAUREN: Wow.

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SARAH: Yeah, so it's quite high numbers.

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LAUREN: Is it just offered the once in T2?

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SARAH: So we've got T1 and T2 and T2 is just online and then T1, it's at Burwood, Geelong, and online,

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so we have multiple offerings there.

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LAUREN: Okay.

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Tell me about the OER itself.

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SARAH: The OER itself is divided into three different sections, so there's 15 role plays.

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Some of them are smaller than others, you know, that's designed to start them off with a

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smaller scenario than build two obviously bigger scenarios.

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There is a little bit of info to start in the OER to kind of give some insight as to how

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to kind of create that learning environment.

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So things like doing an ice breaker is really important.

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We spend at least two weeks getting students comfortable with each other before we start

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the role plays in week three and there is some guides in terms of the instructor in terms

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of how to run the role plays.

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There are some scenarios that have different role play information.

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So for example, negotiation, you'd have two role players and there will of course be conflicting

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information, so it kind of gives that role play environment.

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And if there is an observer, there's some guides as to what the observer could be looking

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for, but then also some questions in terms of the reflection questions at the end.

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But it's all non-content specific, so anyone can use it and I'm sure we can get to that

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later.

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It has been picked up by other universities because of that and that was a deliberate choice

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that I may when I embraced the nature of the OER.

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I wanted it to be shared, I wanted it to be used around and as I said it's always going

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to be for the Deakin students, that's where it started, but simple decisions made at the beginning

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to really embrace the principles and values of OER has meant that it's been able to achieve

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that.

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LAUREN: It's so elegant in its simplicity.

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I love what was the term that you just used before?

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It's not content specific?

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SARAH: Yeah, not content specific, so it's not tied to any curriculum, and I think that was a very

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strategic decision I made to really embrace what OER is about, and yeah, so anyone can pick

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it up.

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There's no, so for example, of course, they're really is only one way you can explain negotiation

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theories right, but I didn't want it to be limited to course learning outcomes, unit

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learning outcomes, and so for me personally, things change between years as well, but anyone

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can pick it up, they can teach the process that they want students to approach in terms

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of negotiations, and they can use that scenario to actually get students to apply what they've

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learned in the lecture or their readings, so that was a very deliberate decision I made

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at the beginning.

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LAURENl I love how it's really just, it's, for the most part, the bulk of the book is the scenarios

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themselves and the reflective questions, like that's what I mean when I say it's so

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elegant in its simplicity, it's also beautiful to look at with pictures, and I know you put

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in a lot of effort into making certain accessibility decisions.

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SARAH: Yes.

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LAUREN: What were those?

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SARAH: I had had some experience with some students that were using things like readers and different

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programs as well, so even when I first took on this unit, we were, they were just the

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resources were picked from all different textbooks, they weren't in formats that students could

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actually access, and if they did have programs or things that they did need to use, they couldn't

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feed in a PDF into what they were using at the time, I mean this was back in

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twenty-twenty-one.

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So the fact that it could be downloaded in PDF and it can run in those programs meant that

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it was also accessible to a variety of people, being in that one resource as well that enables

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you to zoom in and all those different features that come with it as well, was really, really

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important with the design aspects.

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LAUREN: Tell me the story of how the OER was created, like what was that like?

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SARAH: It was interesting time, as I said, it was around COVID, and I was so ecstatic that I got

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the grant, which meant that we had a bit of a community at the time at Deakin around OERs

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as well, so it was a lot of resources I could tap into to get support around that.

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It did take, I got the grant in 2021, it took until 2023 to launch, I do blame COVID for

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a little bit about that, but in terms of the design of it and thinking about what to put

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into it, it did take a lot of thinking time.

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So initially, I kind of jumped between ideas, so initially we was going to be like a textbook,

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that was initially my idea, let's do a textbook about negotiation, then I decided I'm really

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just rewriting what's already there, so really wanted to tap into the roleplay situation.

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I couldn't find anything online at the time as well, like I was trying to look for, okay,

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there must be some resources here.

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I did have another colleague assist with a couple of the scenarios as well, and we were kind

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of bouncing ideas off each other, and what I was able to do is because of course I was

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teaching the unit at the time, and I guess it also goes back to the benefit of having an

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academic in a unit for a long period of time, and you can trial things.

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So before it even launched, we were trialing the roleplay scenarios in the classroom, just

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sort of seeing how they would go and what that would look like, and I have a little background

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in industry, drawing on some others’ ideas, and looking at some fair work cases, as well

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just to kind of get my head into some different examples we could use, that's what was able

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to sort of give me some inspiration to come up with what the students would sort of

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need.

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As a course director as well, I did kind of think about what would benefit students, there

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was a big thing about employability, making sure you know they're developing their skills

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in certain areas, and I think also I was very, very aware that the students in the classroom

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had limited workplace experience, right?

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So putting them in a roleplay, saying, right, you're about to act as a HR manager, this

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is a scenario off you go, was a very, going to be a very daunting process.

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So having a think about how that would look in a classroom, and of course for our online

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cohort as well, because we run it online, was really, really, really important, also making

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sure that the scenarios weren't just that hierarchy type of arrangement.

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So not just having a HR manager and an employee, but it's like, you know, what are you going

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to do if a colleague comes to your office or chats you and is really having a really tough

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time, you know, how can we approach that as well?

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So providing that kind of variety of scenarios was important, and feedback, so I really

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made sure I got a lot of feedback from colleagues on it.

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I will be honest that initially some of my colleagues bore a little bit.

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I wouldn't say concerned, but they thought I was wasting my time. LAUREN: In doing an OER?

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SARAH: Yeah, in doing an OER, and I think that came down to just lack of knowledge and awareness

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of what an OER was and its benefits, because many years ago, you know, the conversations

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were around, and this was, I would say partly because of what, you know, textbook publishers

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were pushing at the time as well, is that, you know, can we actually trust an OER

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or what kind of credibility does it actually have?

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And so I did find that I had a little bit of, I wouldn't call it pressure, because it wasn't

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that my manager was saying ‘you're wasting your time’.

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I called it a passion project, because I’m like, this is something that I want to design for

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my students, and for some colleagues, they did find it a little bit tricky to understand

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why I waste my time on doing something like this.

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So I do believe that has shifted now, and I think that might be part of, you know, me

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showing off what the OER has achieved in multiple domains, I've gone, "Oh, okay, this is

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what Sarah was doing, and this is, you know, the benefit from it," but I think the conversation

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has naturally changed a little bit over time, and I think when I explain some of the things

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that I did in the background to make sure that, you know, people gave feedback during the

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time, it went through, it got picked up by MERLOT, and they did an external peer review

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on it.

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We didn't ask them to do it.

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And so just those little things along the way has helped add to a little bit of its

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credibility, but also it really is an OER in terms of application, right?

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So it's not like I'm talking about theories and things like that, it's like here's a scenario,

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and you can run with it, you can add research insights into what if you wish to do so, or

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different aspects regarding theories.

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Yeah, initially that would be something that I had a little bit of trouble with, people

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just understanding the why, and I said, "Well, it's my passion project, something I'm,

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you know, doing on the side for fun," and they’d go, "Oh, okay, and so I few of them now have,

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you know, from what it has achieved, have realised, 'Oh, okay, I can see why it's important

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and what it's achieving now.'"

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LAUREN: So you got a lot of peer review, it sounds like from colleagues, were you also getting feedback

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from students?

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SARAH: Yeah, so naturally throughout, when I was running through the role plays before they were

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published in the OER in 2023, I did informally get feedback from them.

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It was probably more of an informal process than like, "Okay, please fill out a form and tell

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me what you think," and that was just by the design of how I did it.

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Yeah, I was, you know, from observing what was happening, but also asking students, "Oh,

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what did you find tricky about that?"

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And that did naturally come out anyway when students are like, "Oh, I'm confused, why is

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this person doing this?"

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Or, you know, "Should I have said this, or I would like more context with that."

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So naturally that bit of feedback came through, and then, of course, at Deakin we have the formal

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evaluate system, and not that students got to that granular level, but overall, you

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know, students were able to give feedback on how they found the role plays, given that

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they are an extensive part of what they do. And it's really a training ground for them

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because their assignment, they need to do a role play and actually video themselves doing

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the role play, and the assignment is actually getting them to watch the role play back.

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I say to them, "It's very cringey, I know, but you're going to watch your back and actually

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reflect on how you went in that."

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So we don't mark the video, we mark their reflection, and what they did well and what

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they need to improve on.

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Because it all kind of is the training ground before they get their assignment, and there's

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that clear alignment between what they're doing, they're more likely to engage in it.

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And from attendance as well, like I have seen that students are more, you wouldn't think

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because you're doing role plays and like who wants to do that, but we have quite high

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attendance in this unit compared to others, and just from a course perspective as well,

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the unit is always on top in terms of the student feedback, the formal student evaluation

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feedback.

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And people are surprised by that, and it's like, well, you know, if you're sitting in

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class, you're just doing Q and A, and then I'm, you know, students actually doing something,

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you're engaged in something, you know, they actually take a lot of value for that.

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And I think when we're having issues around, you know, students attending and what's in

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it for them, I am creating an environment where they're able to develop those skills and

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it actually is going to be beneficial for them moving forward.

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I do see differences in that from a course director’s perspective as well.

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LAUREN: And how much of that positive feedback that you're seeing in the evaluate surveys or

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even just observing in the classroom or the online classroom, do you put down to the OER?

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SARAH: I would say majority, because, you know, it's the feedback I receive.

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A lot of it is, you know, loved the role play scenarios, it was really engaging.

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I can see how these skills I'm developing is, you know, going to be helpful for me in

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the future.

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I have got stories of students who are using the skills they're learning right now in

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their workplaces as well, and they've reached out to me and shared different bits and pieces.

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So, yeah, I would say the substantial part of the OER does contribute to that positive

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feedback in the evaluates, which is great to see that all that work in 2020 paid off.

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It was fun, as I said, it was my passion project.

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LAUREN: We weren’t all making sourdough!

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What other impact are you seeing the OER having on learners?

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SARAH: In terms of the learners, so as I said, you know, it's very clearly in evaluates, in terms

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of the feedback that I'm receiving that they're enjoying that.

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Overall, not to sort of spend too much time looking at the data, but there also is a very clear

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point of when the OER got introduced in the unit in terms of student success.

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So, that's like the hardcore data that we like to look at to kind of demonstrate that.

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So, apart from that, apart from a student's feedback, and that's obviously really important,

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like that's the stuff we want to want to see.

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I think one thing that kind of surprised me a little bit, and I don't like to say because

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it sounds like I didn't have much faith in the OER, but just how it's impacted students

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outside Deakin, right?

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So, I will get emails from students saying, "Thank you so much.

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I really enjoyed this seminar on the mediation scenario.

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You know, you wouldn't believe it, but I'm now having to conduct a mediation in my workplace

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right now, and I'm literally applying all the things that I'm practicing in the classroom

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into my role right now."

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LAUREN: It's every teacher's dream.

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SARAH: I know!

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And I get these emails just out of the blue and I'm like, "Oh my gosh”, like, you know,

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and I'm just so thankful that they share these situations with me, like to actually, you

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know, reach out to me and go, "Oh, this is what I'm doing, and thank you so much."

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And there's been quite a few of those cases, so that was a mediation example.

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I had one mature-aged student who in a workplace was going through a really tricky time with

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having to give warnings to staff and things like that.

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And so, we had just finished the portion around looking at difficult conversations,

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and how do you navigate that?

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And so, she was like, "I didn't think," like, she was even surprised herself that, you

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know, she'd be learning alongside having these workplace issues and actually being able

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to apply what she was learning at that very moment into those scenarios in her workplace

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environment.

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There's been a few examples where students have actually reached out and given me some

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insight as to the impacts there, and that's just, yeah, it's the best.

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We design these things.

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We put so much time and effort into creating these really cool environments for

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students to learn in, and you'd hope that they would take a little bit away, but then when

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you get those stories and things coming through about what they're doing in their workplace,

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and you go, "Okay, this is, yeah,” it's really had an impact in that kind of regard, and

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I just go tick, tick, tick, tick, and I save the email and put it in my positive student

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feedback folder, and if I'm having a bad day, I'll read that email and go, "Oh, that's

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right.

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We're making a difference here."

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So, yeah, those are really, really special moments when you get those emails coming

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through.

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LAUREN: You've set a really high bar when students are actually going out of their way to send

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you an email after they've graduated to tell you, you're still in my mind.

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You are still making a difference to me, even though it's been however many years, that's

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incredible.

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SARAH: Thank you.

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Yeah, it's really nice.

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It's really nice.

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LAUREN: Were there any challenges that students experienced with the OER or anything negative at

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all?

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SARAH: I wouldn't put it down to the OER itself, but obviously the OER is filled with role plays

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and things like that.

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So, naturally, for students, it's can be very confronting when they're engaging in their

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role play.

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So, I wouldn't put it down to, "Oh, this is the OER's fault."

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By default, what did actually entails

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Students do get a little bit anxious and things like that, and we spend like two weeks making

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sure students feel comfortable and safe in the environment, and I think one thing that

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I wouldn’t say had to do, but I've had the joy in being able to do is obviously as I grow

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and I've taken on quite a few roles of last couple of years, is that I can't be in every

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classroom.

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I can't be creating these environments as much as I love it, and I try to make sure I'm

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at least one seminar.

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I need to start passing on to another person or another teaching team, so I've been fortunate

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that I've had two or three staff members who have come into my unit and I have trained

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them up in how to actually facilitate it as well.

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So, that's been good for their growth as well, but also looking, you know, long-term and making

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sure I'm sharing my learnings with students.

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So, while that in itself has been, I wouldn't call it a challenge, right, an opportunity

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to train up others, and again, it's not about the criticism of the OER, but just by the

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very nature of having role plays, students can be quite anxious and worried about it in

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terms of what that means for their learning in the classroom, and because of, of course,

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it's an assessment, right?

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So, the first lecture I'm saying, I know you all want to leave the door right now, but

350
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this is what we do in this unit.

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We have these, you know, three to seven weeks of role plays, and I talk about the OER, and

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I say, look, I've designed this for you, and I really introduce it to them and talk about

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what it's about.

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They're always smiling, oh, you know, our unit chair’s actually designed something for us,

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and so talk about, you know, how we're going to integrate that into the classroom and

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then what that means.

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So yeah, I wouldn't say there's been too many negative things in terms of the OER.

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LAUREN: I'm thinking about what you're saying from the perspective of learning design, which I've

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done a little bit of in my career, and what I'm actually hearing is that by creating an

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OER with the scenarios for the learners in this unit, you are actually creating a more

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consistent learning experience for the learners from offering to offering and

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cohort to cohort, and recognising that you can't be in every single unit.

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But we still have the students who are going through the program are getting a more consistent

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experience because the scenarios are so detailed and they're structured in such a way with

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the reflective questions that I think it just facilitates a greater level of consistency.

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SARAH: Yeah, I would really agree with that, and I have had feedback from the team that I've

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helped train, say, those very same things, right?

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And they've found that that has naturally provided that structure in order to facilitate it

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because it is quite different.

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You know, it's not running role plays for so many weeks, and again, making sure that

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how I facilitate what I want to do is captured in the OER, but also that they can be passed

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on is important.

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So yeah, that's been a really important part in terms of looking long term as well because

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I hope that I'm making more OERs and doing all different things.

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So I can't be in every single classroom as much as I really want to be.

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LAUREN: It's like you distilled your strength into this OER, and you've left it there for others

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to use, and then they will contribute their strengths in different ways, and the offering

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will become stronger and stronger.

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SARAH: And hey,

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they could even contribute a few role plays in the future.

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LAUREN: Yeah.

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So you've already talked about the impact that it's sort of having in terms of more consistent

383
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teaching, if I’m hearing that correctly.

384
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What other stories about the impact on teaching practice, yours or others, do you have to share?

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SARAH: Something that I didn't anticipate that just came with design in the OER was just thinking

386
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about the accessibility of it, the inclusivity, and all those design elements that we need

387
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to consider when we actually create it.

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And so I think by the very nature of what an OER is designed to do, that naturally, I wouldn't

389
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say forced me, but it really encouraged me to think about, okay, well, I'm going to be doing

390
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this OER.

391
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What does this mean for learners?

392
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How can we make sure it's accessible to a whole wide range of people?

393
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In terms of my own practice, that reflection piece did come through quite strongly early

394
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on when I was designing it.

395
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And I think, you know, I've spoken about in terms of helping others in terms of bringing

396
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in them and teaching team, but also sharing with colleagues, I think, as well, has been important.

397
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So not just necessarily my teaching practice, but others saying what I've been able to do

398
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with the OER in the classroom and how I've designed it around, you know, embedding it in

399
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the classroom, what the role plays look like, how they need to be facilitated.

400
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I think that's also impacted others’ teaching practice to think about what they can do as

401
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well.

402
00:24:23,700 --> 00:24:24,700
LAUREN: Back up a bit.

403
00:24:24,700 --> 00:24:29,940
I think I just heard you say that in creating an experiential learning resource, you had your own experiential

404
00:24:29,940 --> 00:24:30,940
learning.

405
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By learning.

406
00:24:31,940 --> 00:24:32,940
SARAH: Yes!

407
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LAUREN: You learned about accessibility.

408
00:24:33,940 --> 00:24:36,020
You learned new teaching skills by doing the skills.

409
00:24:36,020 --> 00:24:37,020
SARAH: Yes.

410
00:24:37,020 --> 00:24:38,020
I very much did.

411
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It's funny because yes, I was designing the role plays at the time and yes, learning at

412
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the time.

413
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LAUREN: You were saying that your colleagues around you also sort of has impacted their teaching

414
00:24:46,700 --> 00:24:52,540
practice because they are perhaps more open to OER or more open to role play scenarios

415
00:24:52,540 --> 00:24:55,420
or reflective practice or some combination of...

416
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SARAH: Yeah.

417
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I would say a combination.

418
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And again, you know, during what I said about earlier, there was an initial from some colleagues,

419
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why are you doing this?

420
00:25:03,460 --> 00:25:07,740
But from what they've seen now in terms of what it's been able to achieve and just what

421
00:25:07,740 --> 00:25:10,980
I've been able to achieve with students in the classroom, and I do share these stories

422
00:25:10,980 --> 00:25:14,620
about what I've heard from students in terms of how they're using it in their workplaces

423
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and things like that.

424
00:25:15,940 --> 00:25:19,340
And so it's gotten them to think about, okay, well, what could they do in their classroom

425
00:25:19,340 --> 00:25:25,380
to make it a bit more engaging or a bit more accessible or even just more broadly, okay?

426
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What an OER is, how they could use it in their own teachings as well.

427
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I have seen and heard some of those points as well.

428
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LAUREN: What's it like to teach with this resource compared to when you didn't have this resource?

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SARAH: So previously, as I said, I was drawing from, I don't know, eight or ten textbooks in terms

430
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of pulling resources and there was already some existing role plays, but they weren't

431
00:25:49,180 --> 00:25:50,180
workplace specific.

432
00:25:50,180 --> 00:25:53,980
One was about like negotiating an island or something like, we know, we want to make sure

433
00:25:53,980 --> 00:25:55,460
they're relevant for students, right?

434
00:25:55,460 --> 00:25:59,340
For some weeks, it was, you know, okay, we have four resources, we're also going to look

435
00:25:59,340 --> 00:26:00,340
at this week, okay?

436
00:26:00,340 --> 00:26:04,860
Here's the link to go off to the library and back in the day, students would really

437
00:26:04,860 --> 00:26:07,260
like to purchase textbooks.

438
00:26:07,260 --> 00:26:10,180
And for some of them, we'll be saying Sarah, are you expecting us to purchase, you know,

439
00:26:10,180 --> 00:26:11,460
ten, fifteen textbooks?

440
00:26:11,460 --> 00:26:16,420
And of course, you know, they could to an extent, access from the library, but it made it more

441
00:26:16,420 --> 00:26:17,420
complex, right?

442
00:26:17,420 --> 00:26:22,380
And so I saw a need to have a resource that would capture everything that all the resources

443
00:26:22,380 --> 00:26:24,260
in one place that they could use.

444
00:26:24,260 --> 00:26:26,860
And of course, the OER was the perfect solution with that regard.

445
00:26:26,860 --> 00:26:32,420
So it is nice just having that one resource that students can go to rather than little bits

446
00:26:32,420 --> 00:26:34,540
and pieces from different textbooks.

447
00:26:34,540 --> 00:26:38,900
You know, if I also want to add or change it, it's very easily, I can very easily do that.

448
00:26:38,900 --> 00:26:41,660
And of course, that's one of the benefits of OER, right?

449
00:26:41,660 --> 00:26:46,060
LAUREN: So I'm imagining you sort of doing this hunter and gatherer method of collating course

450
00:26:46,060 --> 00:26:47,060
resources.

451
00:26:47,060 --> 00:26:49,740
So that must be a massive administrative burden.

452
00:26:49,740 --> 00:26:50,740
SARAH: Oh, yeah.

453
00:26:50,740 --> 00:26:55,020
It was back, you know, when I took on the unit and I was trying to put all these resources

454
00:26:55,020 --> 00:26:59,540
together, all different examples, it was, yeah, very time-consuming.

455
00:26:59,540 --> 00:27:00,540
It was all mismatched.

456
00:27:00,540 --> 00:27:02,500
They were all different formats as well.

457
00:27:02,500 --> 00:27:05,540
So that was the other thing, you know, all the formatting was different.

458
00:27:05,540 --> 00:27:08,700
They didn't necessarily have post-role play questions.

459
00:27:08,700 --> 00:27:12,100
And if they did, they didn't really make sense for the context of the scenario.

460
00:27:12,100 --> 00:27:13,980
Like I wanted students to think more broadly.

461
00:27:13,980 --> 00:27:16,980
So I was naturally needing to think about, all right, what would I ask students to reflect

462
00:27:16,980 --> 00:27:18,860
on for this scenario?

463
00:27:18,860 --> 00:27:21,300
So it was really haphazard initially.

464
00:27:21,300 --> 00:27:24,060
LAUREN: What do you do with all that extra time now?

465
00:27:24,060 --> 00:27:27,980
SARAH: Oh, I'm doing another OER! LAUREN: There we go.

466
00:27:27,980 --> 00:27:31,380
I was going ask you about that one, but we're going to work through these questions.

467
00:27:31,380 --> 00:27:36,700
I want to know whether there have been any unintended consequences on your teaching

468
00:27:36,700 --> 00:27:40,780
practice, any challenges in teaching with an OER?

469
00:27:40,780 --> 00:27:41,780
SARAH: It's a good question.

470
00:27:41,780 --> 00:27:46,260
LAUREN: Like you did talk about that pushback that you experienced before, that sounds challenging.

471
00:27:46,260 --> 00:27:50,580
SARAH: Initally, when others didn't necessarily say the benefit in it, and I think, as I said,

472
00:27:50,580 --> 00:27:56,460
I think it does come back to some of the negative conversations around OER's credibility, right?

473
00:27:56,460 --> 00:28:00,140
And this, I know it has changed, there has been, I have seen a lot more positivity around

474
00:28:00,140 --> 00:28:01,140
it now.

475
00:28:01,140 --> 00:28:05,860
And as I said, that's also why I designed it carefully knowing that feedback, the importance

476
00:28:05,860 --> 00:28:09,100
of feedback, right, from students, from colleagues when I was designing it.

477
00:28:09,100 --> 00:28:12,300
So I think that was a bit of a challenge at the time.

478
00:28:12,300 --> 00:28:14,900
But other than that, students have been really on board with it.

479
00:28:14,900 --> 00:28:17,980
I guess it's tricky because it's not like they're seeing it before and after.

480
00:28:17,980 --> 00:28:21,780
So I don't see like, okay, this is how the unit ran before, where you had to go to 10,000

481
00:28:21,780 --> 00:28:24,060
textbooks and it was all haphazard.

482
00:28:24,060 --> 00:28:27,860
And now you have this nice little shiny thing that's yours that we can use in the classroom.

483
00:28:27,860 --> 00:28:29,820
So they haven't actually seen the before and after.

484
00:28:29,820 --> 00:28:37,220
But in terms of challenges, I don't really think I can articulate what a challenge might

485
00:28:37,220 --> 00:28:38,220
be.

486
00:28:38,220 --> 00:28:39,220
I don't find it challenging.

487
00:28:39,220 --> 00:28:43,020
I think maybe just in terms of perhaps the teaching team that now do run a lot of

488
00:28:43,020 --> 00:28:47,940
seminars, just getting them across perhaps sharing the why for it as well has been important

489
00:28:47,940 --> 00:28:50,300
for them to understand why we have this resource.

490
00:28:50,300 --> 00:28:51,300
LAUREN: Yeah.

491
00:28:51,300 --> 00:28:52,300
SARAH: You know, that's been important.

492
00:28:52,300 --> 00:28:56,580
And I think one thing and this I guess comes back to the credibility aspect and I know

493
00:28:56,580 --> 00:28:58,940
I can go and change it and I should just do it tomorrow.

494
00:28:58,940 --> 00:29:04,460
But I probably should in the OER be clear about those processes I went through before it

495
00:29:04,460 --> 00:29:05,460
got developed.

496
00:29:05,460 --> 00:29:09,420
So all that feedback that I received during the actual creation of the OER, perhaps

497
00:29:09,420 --> 00:29:10,420
could go into that.

498
00:29:10,420 --> 00:29:14,740
I think that would make it a bit more transparent as to what that process went by, not just relying

499
00:29:14,740 --> 00:29:17,620
on the fact that an academic has put this together right.

500
00:29:17,620 --> 00:29:18,620
LAUREN: Yeah.

501
00:29:18,620 --> 00:29:19,620
SARAH: Actually detail that.

502
00:29:19,620 --> 00:29:22,420
So that has been that has made a my to do list for some time now.

503
00:29:22,420 --> 00:29:25,300
But I think yeah, and again I wouldn't call it a challenge, but perhaps again the teaching

504
00:29:25,300 --> 00:29:30,180
team just understanding the why because they weren't there at the time when I went through

505
00:29:30,180 --> 00:29:33,900
you know, the reasons behind why put the OER together and it's benefit.

506
00:29:33,900 --> 00:29:38,020
I would probably also say and this is probably this is definitely on me, but they perhaps

507
00:29:38,020 --> 00:29:42,140
don't also see the positive impact the OER has on students.

508
00:29:42,140 --> 00:29:45,060
Like they're in the classroom and they can see it in terms of the role plays and things

509
00:29:45,060 --> 00:29:49,100
like that, but you know, the emails that I get from students that have been in my class,

510
00:29:49,100 --> 00:29:53,780
you know, I could do a better job in terms of sharing that so they also see what the impact

511
00:29:53,780 --> 00:29:55,180
is beyond the classroom.

512
00:29:55,180 --> 00:29:58,940
And if a student that was in their class did email me to let me know, of course, I'd pass

513
00:29:58,940 --> 00:30:03,380
it on, but I think I could probably do a better job in just sharing the impact it is having

514
00:30:03,380 --> 00:30:04,380
beyond taking classroom.

515
00:30:04,380 --> 00:30:05,380
LAUREN: Yeah.

516
00:30:05,380 --> 00:30:09,380
So we're spending a little bit of extra time sort of trying to generate some buy-in from

517
00:30:09,380 --> 00:30:14,020
your teaching team around the OER just because it's an OER and not a traditional textbook.

518
00:30:14,020 --> 00:30:19,260
SARAH: Yeah, that's a very good way to summarize.

519
00:30:19,260 --> 00:30:21,420
LAUREN: What is the other impact with the OER is having?

520
00:30:21,420 --> 00:30:25,820
Do you have any stories about your hearing from beyond Deakin about the OER?

521
00:30:25,820 --> 00:30:30,060
SARAH: So I touched on earlier about students, you know, reaching out and letting me know about

522
00:30:30,060 --> 00:30:34,460
how the OER in terms of the role plays skill development has positively impacted them

523
00:30:34,460 --> 00:30:35,460
in the workplace now.

524
00:30:35,460 --> 00:30:39,580
And of course, that's amazing, it's good to hear up, but there has been a few things that

525
00:30:39,580 --> 00:30:44,340
have come out where I have found out information about just the impact of the OER is having.

526
00:30:44,340 --> 00:30:50,140
So one example was I had a student who actually didn't do this unit that the OER is connected

527
00:30:50,140 --> 00:30:51,140
to.

528
00:30:51,140 --> 00:30:54,300
So she was in one of my other classes and she works in the government.

529
00:30:54,300 --> 00:30:56,060
We'll just say that.

530
00:30:56,060 --> 00:31:01,860
And what had happened was, she was trying to, I think, was designing some training programs.

531
00:31:01,860 --> 00:31:05,540
And so a manager said, "Look, we need to train up some of our managers here.

532
00:31:05,540 --> 00:31:10,180
I want you to put together a training program and it's got to be around  difficult conversations.

533
00:31:10,180 --> 00:31:11,740
I found a resource online.

534
00:31:11,740 --> 00:31:12,740
You can use it.

535
00:31:12,740 --> 00:31:16,260
You use some of the information in there and you're to take that and design it."

536
00:31:16,260 --> 00:31:21,300
So the manager passes on the resource and the student was like, "Oh my gosh, this is

537
00:31:21,300 --> 00:31:24,900
my Deakin University academic I've had in one unit.

538
00:31:24,900 --> 00:31:29,340
I didn't know she had written an OER”, so it was my OER that the manager had passed on

539
00:31:29,340 --> 00:31:30,340
to a Deakin student.

540
00:31:30,340 --> 00:31:32,700
It was a Deakin student at the time in one of my other classes.

541
00:31:32,700 --> 00:31:35,180
So she knew me from another unit.

542
00:31:35,180 --> 00:31:36,860
And she took the time to write my name out.

543
00:31:36,860 --> 00:31:41,700
I was like, "I just have to let you know Sarah, your OER is having impact outside Deakin

544
00:31:41,700 --> 00:31:42,700
classroom."

545
00:31:42,700 --> 00:31:47,380
And I tell the other students as well a couple of things I do in my other units.

546
00:31:47,380 --> 00:31:52,700
So they're well aware that this OER exists, but she didn't, it came from her manager.

547
00:31:52,700 --> 00:31:55,140
And she's like, "Yeah, I just want to let you know that it's having an impact and I'm

548
00:31:55,140 --> 00:31:59,900
using it to some of the scenarios to put it in a training program so we can train

549
00:31:59,900 --> 00:32:03,340
our managers about different conversations and all this kind of thing and just want to

550
00:32:03,340 --> 00:32:04,340
absolutely let you know."

551
00:32:04,340 --> 00:32:06,140
And I was like, "Oh my gosh."

552
00:32:06,140 --> 00:32:10,380
So yeah, so that's just one little example that it's getting used in a government at the

553
00:32:10,380 --> 00:32:11,380
moment.

554
00:32:11,380 --> 00:32:13,580
So that was really, really cool to hear.

555
00:32:13,580 --> 00:32:17,820
Because initially, when I was designing OER, it was for students, it was for our Deakin

556
00:32:17,820 --> 00:32:18,820
students.

557
00:32:18,820 --> 00:32:22,700
And I guess it comes back to that decision, right, about making it non-content-specific.

558
00:32:22,700 --> 00:32:25,100
And then it meant that anyone could use it.

559
00:32:25,100 --> 00:32:29,420
I didn't anticipate that the government would be using it and industry professionals,

560
00:32:29,420 --> 00:32:32,900
but by the very nature of the OER, of course they can and it was applicable to what they

561
00:32:32,900 --> 00:32:33,900
were doing.

562
00:32:33,900 --> 00:32:39,260
So that was just one little story where I thought, "Oh my gosh, that was a really, really cool

563
00:32:39,260 --> 00:32:40,260
example."

564
00:32:40,260 --> 00:32:44,540
And even just to reach out to let me know, it was just like, "Oh, thank you."

565
00:32:44,540 --> 00:32:46,020
So that was really, really cool.

566
00:32:46,020 --> 00:32:48,180
And then it's had a lot of visitors.

567
00:32:48,180 --> 00:32:51,140
There's been over 6,000 visitors to the OER.

568
00:32:51,140 --> 00:32:53,860
And I think one of the really good things, of course, were the data that we get.

569
00:32:53,860 --> 00:32:57,220
We can kind of see what universities are accessing it and things like that.

570
00:32:57,220 --> 00:33:00,780
And so then I'll have a look if I have access to those websites and things, but there has

571
00:33:00,780 --> 00:33:04,700
been quite a few Australian universities and international universities that are accessing

572
00:33:04,700 --> 00:33:05,700
it.

573
00:33:05,700 --> 00:33:09,300
And then we can see that some of them have listed as course material in those universities,

574
00:33:09,300 --> 00:33:11,220
which is just so, so cool.

575
00:33:11,220 --> 00:33:16,400
And then I have one other example of, I had a German academic reach out because she was

576
00:33:16,400 --> 00:33:20,180
looking for, she wanted an international negotiation scenario.

577
00:33:20,180 --> 00:33:23,940
And so, of course, the first thing that comes up when she types in workplace role play,

578
00:33:23,940 --> 00:33:26,940
workplace scenarios, was the OER.

579
00:33:26,940 --> 00:33:31,100
And she reached out to say, “just letting you know, I'm using it in our university” and gave

580
00:33:31,100 --> 00:33:35,620
me feedback about the structure of the role plays and how she's found it really beneficial.

581
00:33:35,620 --> 00:33:38,720
And just thought, she's like, "I just want you to know that we're using it in the classroom

582
00:33:38,720 --> 00:33:43,580
and, you know, it's like Australian negotiation scenario in the international, international

583
00:33:43,580 --> 00:33:44,580
negotiation, you know?"

584
00:33:44,580 --> 00:33:45,580
So I was like, "Oh, thank you so much

585
00:33:45,580 --> 00:33:46,580
for letting me know."

586
00:33:46,580 --> 00:33:47,580
LAUREN: So cool.

587
00:33:47,580 --> 00:33:52,140
SARAH: So this also comes back to, and I know I've mentioned, this is on the other to-do list, but having

588
00:33:52,140 --> 00:33:56,660
almost like a feedback form or encouraging people at the end of the OER to reach out and

589
00:33:56,660 --> 00:33:57,820
say how they're using it.

590
00:33:57,820 --> 00:34:01,420
I think that would be very beneficial because this is just based on people just reaching

591
00:34:01,420 --> 00:34:05,740
out and telling me, I'm sure there's other others that are using it or I would hope so.

592
00:34:05,740 --> 00:34:08,500
And so that's been a couple of examples.

593
00:34:08,500 --> 00:34:12,820
And then I was able, I think I applied, yeah, expressed interest in writing a chapter

594
00:34:12,820 --> 00:34:15,420
for an Australian OER, that they were writing.

595
00:34:15,420 --> 00:34:19,740
So that is called Open education Down Under: Australian Case Studies.

596
00:34:19,740 --> 00:34:24,300
And so I put a pitch in to write a chapter about how I actually created the OER, so giving

597
00:34:24,300 --> 00:34:26,300
some lessons along the way.

598
00:34:26,300 --> 00:34:28,940
And that chapter actually referred to colleagues as well.

599
00:34:28,940 --> 00:34:33,140
So I have a colleague who goes, "Oh, I'm thinking about writing an OER or using OERs."

600
00:34:33,140 --> 00:34:36,900
And okay, okay, you know, look at this OER that I've contributed to and have a look at

601
00:34:36,900 --> 00:34:41,020
all the different stories from other creators, all those that have adapted OERs, because

602
00:34:41,020 --> 00:34:43,180
I say you don't have to create one from scratch.

603
00:34:43,180 --> 00:34:47,740
I found a little niche that needed filling, but for others, it might just be, you know,

604
00:34:47,740 --> 00:34:49,300
using an OER in the classroom.

605
00:34:49,300 --> 00:34:54,660
So that's been a really good resource that I've promoted. Apart from contributing a chapter

606
00:34:54,660 --> 00:34:57,260
to the Australian OER,

607
00:34:57,260 --> 00:35:01,540
I have had some opportunities to internationally share the OER, yeah.

608
00:35:01,540 --> 00:35:07,420
So there was a webinar where my OER and a medical OER were featured.

609
00:35:07,420 --> 00:35:11,060
It was a Pressbooks collaboration with Global Education.

610
00:35:11,060 --> 00:35:13,580
And so I was able to also share that through that.

611
00:35:13,580 --> 00:35:17,780
So yeah, lots of opportunities to share the OER, which I've been very, very grateful for.

612
00:35:17,780 --> 00:35:21,540
Not only that, just hearing about others’ OERs as well has been interesting to hear how

613
00:35:21,540 --> 00:35:22,540
they're using it.

614
00:35:22,540 --> 00:35:24,860
LAUREN: Two things came to mind while you were telling those stories.

615
00:35:24,860 --> 00:35:31,140
The first one is like, I'm thinking about any kind of teaching context that needs scenarios.

616
00:35:31,140 --> 00:35:34,700
Like for example, I used to teach English as a second language or English as an additional

617
00:35:34,700 --> 00:35:35,700
language.

618
00:35:35,700 --> 00:35:36,700
And I was always looking for scenarios.

619
00:35:36,700 --> 00:35:39,140
And sometimes you just don't want to come up with them off the dome.

620
00:35:39,140 --> 00:35:40,140
SARAH: Yeah.

621
00:35:40,140 --> 00:35:45,500
LAUREN: And so it's like, and I'm just thinking like the whole point of OER is adoption, adaptation,

622
00:35:45,500 --> 00:35:51,780
and creation, and because of the nature of the copyright license on your resource, means

623
00:35:51,780 --> 00:35:57,540
people can just take one or two scenarios and stick them where they need them without any

624
00:35:57,540 --> 00:35:59,700
legal or ethical implications.

625
00:35:59,700 --> 00:36:01,260
It's such a gift to the world.

626
00:36:01,260 --> 00:36:05,700
I'm also hearing when you're talking, and I'm looking at you, we're here in this room,

627
00:36:05,700 --> 00:36:10,740
and you're smiling so much, and you're telling me how satisfying all of this has felt.

628
00:36:10,740 --> 00:36:15,140
And just to go back to that impact that it's had on you as a teacher, it sounds like

629
00:36:15,140 --> 00:36:17,300
it's brought you a lot of gratification.

630
00:36:17,300 --> 00:36:18,300
SARAH: Yeah.

631
00:36:18,300 --> 00:36:19,300
Yeah.

632
00:36:19,300 --> 00:36:20,300
And I think I'm not going to lie.

633
00:36:20,300 --> 00:36:23,540
I mean, there was a lot of time and effort that went into the OER.

634
00:36:23,540 --> 00:36:28,860
I mean, it took two years to launch it, but that was also because I had the feedback process

635
00:36:28,860 --> 00:36:29,860
in it as well.

636
00:36:29,860 --> 00:36:32,100
So I'm not going to say I was slow at writing them.

637
00:36:32,100 --> 00:36:37,420
But yeah, I'm just, I'm thankful that it's paid off, and really for me, what I was looking

638
00:36:37,420 --> 00:36:42,780
for in terms of if it had been successful, is if students had really accepted it and

639
00:36:42,780 --> 00:36:45,220
to see them, you know, how it's impacted the students.

640
00:36:45,220 --> 00:36:46,700
So that would have been the number one.

641
00:36:46,700 --> 00:36:51,180
If I can come up with a resource that it will be beneficial for students, that they can

642
00:36:51,180 --> 00:36:55,300
use it, and they can, you know, develop all these wonderful skills in the classroom to

643
00:36:55,300 --> 00:36:56,940
help them with the learning in the unit.

644
00:36:56,940 --> 00:37:00,140
But then also if they can use it in their lives, that would be tick, tick, tick.

645
00:37:00,140 --> 00:37:03,460
And so everything else is just a welcomed bonus.

646
00:37:03,460 --> 00:37:08,860
I was fortunate that I could draw on the OER and its impact, particularly in the classroom,

647
00:37:08,860 --> 00:37:12,220
but also externally, as part of my promotion as well.

648
00:37:12,220 --> 00:37:15,300
So that was the one way to demonstrate the impact.

649
00:37:15,300 --> 00:37:20,700
And then last year I was very fortunate that I got the VC Award for outstanding contribution

650
00:37:20,700 --> 00:37:24,220
to education and employability for the OER.

651
00:37:24,220 --> 00:37:25,220
LAUREN: Congratulations.

652
00:37:25,220 --> 00:37:26,500
SARAH: Thank you so much.

653
00:37:26,500 --> 00:37:31,780
LAUREN: It sounds like it's had an impact on your teaching, both intrinsically.

654
00:37:31,780 --> 00:37:36,660
You know, it's just looking at you and hearing from you, it sounds like it was a very satisfying

655
00:37:36,660 --> 00:37:37,660
experience.

656
00:37:37,660 --> 00:37:42,620
The impact has been really positive on you in that intrinsic way, but also extrinsically.

657
00:37:42,620 --> 00:37:44,260
It's been really beneficial for your career.

658
00:37:44,260 --> 00:37:47,100
Like you want an award, you're getting all this recognition.

659
00:37:47,100 --> 00:37:48,100
That's pretty amazing.

660
00:37:48,100 --> 00:37:49,100
SARAH:  Yeah.

661
00:37:49,100 --> 00:37:50,100
Thank you.

662
00:37:50,100 --> 00:37:51,100
Thanks.

663
00:37:51,100 --> 00:37:52,100
LAUREN: You're welcome.

664
00:37:52,100 --> 00:37:56,260
Let's sort of wrap up with a little bit of a slightly meta discussion.

665
00:37:56,260 --> 00:37:58,780
You've told me all these stories about your OER.

666
00:37:58,780 --> 00:38:04,260
And I'm obviously doing a research project, I'm trying to understand and explore the impact

667
00:38:04,260 --> 00:38:05,540
that OER can have.

668
00:38:05,540 --> 00:38:09,500
So what do you think your stories can tell us, like what are your interpretations of all of

669
00:38:09,500 --> 00:38:11,180
this, if any at all?

670
00:38:11,180 --> 00:38:15,020
SARAH: For me personally, and I get coming back to, you know, it's not just the results, it's

671
00:38:15,020 --> 00:38:18,740
all the additional results, all the additional benefits that come with that, right?

672
00:38:18,740 --> 00:38:23,700
So, you know, it encouraged me to look outside the box a little bit, to look at the students,

673
00:38:23,700 --> 00:38:28,460
to make sure that their needs are being met in the particular resource, to think about

674
00:38:28,460 --> 00:38:33,180
how I could replicate it and other educators could replicate it in their environments.

675
00:38:33,180 --> 00:38:35,580
It was more than just about having that free resource, right?

676
00:38:35,580 --> 00:38:39,540
It was about what it could actually really contribute in terms of their impact and their

677
00:38:39,540 --> 00:38:43,060
learning, more so than just, let's just have the resouce for students.

678
00:38:43,060 --> 00:38:46,660
LAUREN: So what I hear is it wasn't openness for the sake of openness.

679
00:38:46,660 --> 00:38:47,660
SARAH: Yeah.

680
00:38:47,660 --> 00:38:50,220
LAUREN: Openness was a mechanism that helped you solve practical problems.

681
00:38:50,220 --> 00:38:54,580
SARAH: Yes, that's a very good way to summarise it.

682
00:38:54,580 --> 00:38:57,460
LAUREN: Is there anything else that you would want to say about your OER?

683
00:38:57,460 --> 00:39:01,900
SARAH: I don't think so, but I would actually like just to say that, you know, through being

684
00:39:01,900 --> 00:39:06,380
involved in creating the OER, and initially, as I said, it was part of the first wave of

685
00:39:06,380 --> 00:39:11,260
grants at Deakin, and the support we got from the team, but then also all these additional

686
00:39:11,260 --> 00:39:13,540
other things that have come up along the way.

687
00:39:13,540 --> 00:39:16,940
It's been really nice to be part of like the OER community, because I feel like everyone's

688
00:39:16,940 --> 00:39:21,100
really so positive about what they're doing, and even just, you know, when I was, there

689
00:39:21,100 --> 00:39:26,260
was an international global tour that I was invited to speak about my OER, just hearing

690
00:39:26,260 --> 00:39:30,180
all the stories from everyone across the world about how they're using the OERs, and,

691
00:39:30,180 --> 00:39:33,940
you know, in some of those countries, like this is the only way they have access to things

692
00:39:33,940 --> 00:39:35,340
and access to education.

693
00:39:35,340 --> 00:39:40,500
So hearing all of that, and just how enthusiastic and passionate people are about education is

694
00:39:40,500 --> 00:39:44,340
what we're obviously here for, has been, I wouldn't say surprising, but it's been a really

695
00:39:44,340 --> 00:39:50,180
nice aspect to being part of the OER community, and what we're doing, so that's been something

696
00:39:50,180 --> 00:39:51,180
that I've enjoyed.

697
00:39:51,180 --> 00:39:52,180
LAUREN: Do you have a favourite part?

698
00:39:52,180 --> 00:39:53,180
A favourite scenario?

699
00:39:53,180 --> 00:39:54,180
A favourite picture?

700
00:39:54,180 --> 00:39:55,180
...

701
00:39:55,180 --> 00:39:56,180
...

702
00:39:56,180 --> 00:39:57,180
...

703
00:39:57,180 --> 00:39:58,180
SARAH: That's very, very hard.

704
00:39:58,180 --> 00:39:59,180
I don't think I do.

705
00:39:59,180 --> 00:40:00,180
I think I’ll just say the whole thing.

706
00:40:00,180 --> 00:40:05,780
There is actually one scenario that students are required, there's a value-based system in

707
00:40:05,780 --> 00:40:10,860
the negotiation, and so what it does for students, it means that they can get a bit of a score,

708
00:40:10,860 --> 00:40:14,180
and so at the end of the negotiation, they can kind of compare and contrast who got the

709
00:40:14,180 --> 00:40:18,300
highest score, and who actually technically won, and that adds a bit of competitive element,

710
00:40:18,300 --> 00:40:21,620
and we don't do negotiation towards the end of the trimester, because we need students

711
00:40:21,620 --> 00:40:25,540
to be fully comfortable with working with each other, but that's always a really, really

712
00:40:25,540 --> 00:40:30,060
fun one for students to get involved in, and everyone's always having a great time with

713
00:40:30,060 --> 00:40:31,060
that one.

714
00:40:31,060 --> 00:40:33,140
The point-space system negotiation scenario.

715
00:40:33,140 --> 00:40:34,140
LAUREN: Gamifying of learning.

716
00:40:34,140 --> 00:40:35,140
SARAH: Yes.

717
00:40:35,140 --> 00:40:36,140
LAUREN: So effective.

718
00:40:36,140 --> 00:40:37,140
SARAH: Yes, it is.

719
00:40:37,140 --> 00:40:38,140
LAUREN: What is next for the OER?

720
00:40:38,140 --> 00:40:43,820
SARAH: The next step is developing an AI agent, which is going to tap into the OER.

721
00:40:43,820 --> 00:40:47,980
The way it's going to work is it's actually going to work with students, and students are

722
00:40:47,980 --> 00:40:51,620
going to be engaging with the AI agent, and it’s ultimately going to give them some feedback

723
00:40:51,620 --> 00:40:56,460
based on how I set up the AI, so I'm going to feed it information around looking things

724
00:40:56,460 --> 00:41:01,020
around the skills that they use, the processes they use, and the AI agent's going to give some

725
00:41:01,020 --> 00:41:04,540
feedback in terms of how to improve, which is fantastic, because I physically cannot

726
00:41:04,540 --> 00:41:09,900
be in every single role-play scenario giving feedback, and although we do train students

727
00:41:09,900 --> 00:41:14,620
to be observers and to give feedback in those role-play scenarios, this is another interesting

728
00:41:14,620 --> 00:41:17,940
element that we're going to add in terms of the AI perspectives.

729
00:41:17,940 --> 00:41:23,660
LAUREN: So if I understand correctly, this is a Deakin-only AI tool called Cogniti.

730
00:41:23,660 --> 00:41:28,980
It's embedded in their learning management system, so their online learning experience,

731
00:41:28,980 --> 00:41:33,940
and the only reason that you can train the AI using your resource is because it's an open

732
00:41:33,940 --> 00:41:34,940
education resource.

733
00:41:34,940 --> 00:41:35,940
SARAH: That's right, Lauren.

734
00:41:35,940 --> 00:41:36,940
That's right.

735
00:41:36,940 --> 00:41:40,180
LAUREN: So if you were using, say, a commercial textbook in your course, you would not be legally

736
00:41:40,180 --> 00:41:45,660
or ethically able to train your agent, your AI agent, using the course resources.

737
00:41:45,660 --> 00:41:46,660
SARAH: Absolutely.

738
00:41:46,660 --> 00:41:51,180
LAUREN: It sounds like it's also a different modality for students to access and engage with the

739
00:41:51,180 --> 00:41:52,180
course resource.

740
00:41:52,180 --> 00:41:56,000
You're essentially creating an AI version of your textbook, right?

741
00:41:56,000 --> 00:41:57,000
SARAH: Yeah.

742
00:41:57,000 --> 00:41:58,000
LAUREN: So it's bringing that to life---

743
00:41:58,000 --> 00:41:59,000
SARAH: And a little bit of me too.

744
00:41:59,000 --> 00:42:00,000
LAUREN: And a little bit of you.

745
00:42:00,000 --> 00:42:01,000
SARAH: Perfect.

746
00:42:01,000 --> 00:42:02,000
Yes.

747
00:42:02,000 --> 00:42:03,000
LAUREN: That is so super cool.

748
00:42:03,000 --> 00:42:04,000
SARAH: Thank you.

749
00:42:04,000 --> 00:42:05,000
LAUREN: Sarah, I'm going to wrap it up now.

750
00:42:05,000 --> 00:42:07,900
I want to say thank you so much for sitting down with me today.

751
00:42:07,900 --> 00:42:11,740
I loved hearing your stories, for people who are tuning into the podcast,

752
00:42:11,740 --> 00:42:13,700
LAUREN: Sarah and I are both smiling--

753
00:42:13,700 --> 00:42:14,700
SARAH: Yes.

754
00:42:14,700 --> 00:42:19,020
LAUREN: --a lot because it's been just a great chat.

755
00:42:19,020 --> 00:42:23,180
Stories of Openness is a limited series from the Open Education team at Deakin University

756
00:42:23,180 --> 00:42:24,180
Library.

757
00:42:24,180 --> 00:42:29,900
It's part of a research-by-podcast project led by me, Lauren Halcomb-Smith, with Angie Williamson,

758
00:42:29,900 --> 00:42:31,860
Danni Johnson, and Eddie Pavuna.

759
00:42:31,860 --> 00:42:37,100
We choose open, wherever possible, including Audacity for editing, Castopod for hosting,

760
00:42:37,100 --> 00:42:39,260
and music by Scott Holmes' music.

761
00:42:39,260 --> 00:42:45,540
This podcast by Deakin University is licensed under a CC-BY-NC 4.0 license.

762
00:42:45,540 --> 00:42:49,380
For more information and full acknowledgments, please see our show notes.

763
00:42:49,380 --> 00:42:50,540
Thank you so much.

764
00:42:50,540 --> 00:42:51,540
Thank you, Sarah.

765
00:42:51,540 --> 00:42:52,540
SARAH: Thanks, Lauren.

766
00:42:52,540 --> 00:42:53,540
LAUREN: We did it.

767
00:42:53,540 --> 00:42:54,540
SARAH: Yay!

768
00:42:54,540 --> 00:42:58,516
[BLANK_AUDIO]
